McCord's age divisions:
What is your occupation? (if student, what is your field of study?)
What is your comfort level with technology?
How often do you visit a museum or a gallery?
Have you ever used a museum's mobile application, or a museum's website created specifically for mobile?
If yes, what museum was it for? How was your experience? Would you use it again?
Do you own a smartphone or internet-enabled mobile device? (e.g., iPhone, iPod touch, Blackberry, any phone with a touch screen or QWERTY keyboard)
How often do you use it, for any purpose? (calls, music, applications, web browsing, etc.)
How often do you surf the internet or use some internet-enabled application (e.g., Facebook, Twitter, mail, etc.) using your mobile device?
<Actions for mediator in blue and within angle brackets.>
Tasks in green.
[Reflective questions in swamp green and within square brackets.]
You are at a bus stop, waiting for the bus to come, and are thinking about visiting the McCord Museum of Canadian History sometime this week. You pull out your iPhone, go to the McCord Museum's website, and are greeted by their mobile webapp.
<present language selection screen>
What do you do to decide whether or not you really want to go?
Suppose now that you've decided to go later today or this week. How would you prepare, if at all, for your visit?
Specific leading tasks, if not already covered by general tasks:
Now suppose you arrive at the McCord Museum of Canadian History. The museum provides free access to an online mobile application, and you browse to it on your iPhone to learn more about it. Here is what it looks like:
<present the language selection screen>
You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention.
<present picture of artifact with label; make sure label has object code!>
Intrigued by the object, how do you go about learning more about it?
You leave the museum feeling satistied. On your way home, you are still playing with the mobile app. You remembered some of the objects you "collected", and remember seeing some objects in the same area that you didn't collect but, in retrospect, would have liked to.
How was your overall experience using this application?
What would *you* use this application for? Choose as many as are appropriate.
What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)
What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)
How useful do you think it is to "collect" artifacts, objects, and paintings?
How useful do you think it is to see artifacts, objects, and paintings other people "collected"?
How useful do you think it is to tag artifacts, objects, and paintings?
How useful do you think it is to see the tags of artifacts, objects, and paintings?
How useful do you think it is to comment on exhibits?
How useful do you think it is to read comments other visitors left for exhibits?
How useful do you think it is to comment on artifacts, objects, and paintings?
How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?
Anything else you'd like us to know?
Ask the user if he/she has any questions, thank the user for participating, and give an honorarium if we have one.
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Mobile user testing results (Draft 8 designs)