Child pages
  • File Uploader User Testing - Round 2 Results JC

Documentation for a historical release of Infusion: 1.3
Please view the Infusion Documentation site for the latest documentation.
If you're looking for Fluid Project coordination, design, communication, etc, try the Fluid Project Wiki.

Skip to end of metadata
Go to start of metadata

Summary

  • 3 of 3 users found Uploading a single file very easy.
  • 3 of 3 users were immediately able to select multiple files and without asking for instructions.
  • 2 of 3 users did not use the Pause / remove workflow when instructed of the error in file choice. Two users immediately employed the Remove buttons to delete files as the uploads occurred. One user initially decided to wait for uploading to finish but when asked why she saw that as a cue to look for avenues to remove the files she employed the Remove button very quickly.
  • All users made the correct assumption that they were able to upload multiple files.
  • Users easily recognized the Remove buttons.

User

Location

Gender

Age

Role

Tech-savvy

Type of computer

1

Vancouver

Male

19-24

Student

High

PC

2

Vancouver

Male

19-24

Student

High

PC

3

Vancouver

Female

19-24

Staff

Medium

PC

Do you do any of the following and if so how often?

User

Checking email

Instant message

Shop online

Online banking

Internet research

Take class online

Social networking

User 7

all the time

all the time

a few times a month

a few times a month

a few times a month

all the time

all the time

User 8

a few times a week

a few times a week

hardly ever

a few times a month

all the time

a few times a month

hardly ever

User 9

all the time

all the time

a few times a month

a few times a month

never

hardly ever

all the time

Do you upload files on the web and if so how often?

User

Pictures

Media

Documents to course site

Documents to social networking site

Attach a file in email

User 6

hardly ever

hardly ever

hardly ever

hardly ever

a few times a month

User 7

a few times a month

a few times a month

a few times a month

hardly ever

all the time

User 8

hardly ever

hardly ever

never

a few times a month

all the time

Question

User 7

User 8

User 9

How easy or difficult was it for you to realize you could upload multiple files?

 

 

 

How easy or difficult was it for you to upload a single file?

Easy

Very Easy

Very Easy

How easy or difficult was it for you to upload multiple files?

Easy

Very easy

Very Easy

If you paused during upload, how easy or difficult was it for you?

Very easy

Very easy

N/A

How easy or difficult was it for you to add more files to upload? *Removed this task from the questionairre after user 3*

Very Easy

Easy

Very Easy

If you removed files from the list of files, how easy or difficult was it for you to remove?

Very easy

Easy

Easy

How easy is it to see which files are uploaded and which files are not?

Easy

Very Easy

Very Easy

How confident were you that the files you uploaded were actually uploaded?

 

 

 

Interaction Notes

User

Previous LMS Experience

Task 1 - Upload single file

Task 2 - Upload 4 files

Task 3 - Upload/pause/remove

Task 4 - Upload 3 more

1

WebCT

Vista

clicked on Upload Files to open the uploader window

user does not know where file is but is told the location. To confirm he navigates to desktop to confirm the location

returns to uploader window

clicked on Browse Files

clicked on a file > clicked on Open > clicked on Upload

clicked on Done to close the uploader window

clicked on Upload Files to open the uploader window

clicked on Browse Files

held down Shift and selected multiple files > clicked on Open > clicked on Upload

clicked on Done to close the uploader window

clicked on Upload Files to open the uploader window

clicked on Browse Files

held down Shift and multi-selected files 5-12> clicked on Open > clicked on Upload

clicked on the Remove buttons to remove files as other files were being uploaded

did not notice or use the Pause button

waited for the previous files to finish uploading

user clicked on Add More button

held down Shift and multi-selected files 3 files > clicked on Open > clicked Resume

clicked on Done to close the uploader window

2

WebCT

Turn it in

Vista

clicked on Upload Files to open the uploader window

clicked on Browse Files

selected wrong file> clicks Open to add to queue>promptly deletes from the queue using the Remove button

clicked on Browse Files

selected a file > clicked on Open > clicked on Upload

did not click on Done

clicked on Add More to browse files

Held down Shift and selected multiple files > clicked on Open

did not click on Done but does click on Resume to initiate the uploads

uploads are completed

did not click on Done

clicked on Add More to browse Files

Held down Shift and multi-selected files 5-12> clicked on Open > clicked on Resume

clicks on the Pause button

clicks on the Remove buttons to remove files as other files were being uploaded

clicks on Resume to complete the uploading

user clicked on Add More button

held down Shift and multi-selected files 3 files > clicked on Open > clicked Resume

clicked on Done to close the uploader window

3

WebCT

Turn it in

clicked on Upload Files to open the uploader window

clicked on Browse Files

Selected a file > clicked on Open > clicked on Upload

did not click on Done but File Uploader closes by itself as if Done was clicked on.

clicked on Upload Files to open the uploader window

Held down Shift and selected multiple files > clicked on Open > clicked on Upload

did not click on Done but File Uploader closes by itself as if Done was clicked on.

clicked on Upload Files to open the uploader window

clicked on Browse Files

selected wrong file> clicks Open to add to queue>promptly deletes from the queue using the Remove button

clicked on Browse Files

Held down Shift and multi-selected files 5-12> clicked on Open > clicked on Upload

was going to let them all complete downloading but upon noticing the Remove buttons, decides to use those to delete files

clicked on the Remove buttons to remove files as other files were being uploaded

did not notice or use the Pause button

clicked on Done to close the uploader window

clicked on Upload Files to open the uploader window

clicked on Browse Files

held down Shift and multi-selected files 3 files > pressed Open > clicked on Upload

clicked on Done to close the uploader window

Comments from Users

User 1:

  • progress bar extends beyond border

User 2:

  • no problem w/ progress bar overextending

User 3:

  • not immediately apparent that an upload could be canceled while in progress
  • was able to upload pas th the limit
  • done button was inconsistent

Potential Design Improvements (based on testing)

  • provide notifier that user can do multiselect i.e. "select file(s)" the plural indicator should give a cue that multiselect may be possible
  • change buttons from browse files to browse and upload to upload file(s)
  • No labels