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  • Layout Reorderer User Testing - Round 1 Protocol

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Reference: User Testing Protocol

Greeting script

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Scenarios

Student

You are a student and have just logged into the university portal. You are checking various news and announcements. You decide you'd like to move some of the sections of information around in your portal.

Instructor

You are an instructor and have just logged into the university portal. You are checking various news and announcements. You decide you'd like to move some of the sections of information around in your portal.

Notes for Test Coordinator

Offering help during the test

Don't offer help; let the user attempt to perform the task themselves. If they ask for help reply with:

  • "What do you think you/that would do?"
  • "What do you think that means?"

You want to observe whether the user has trouble:

  • recognizing they can move a portlet
  • moving a portlet to a specific location
  • recognizing what the red bar means
  • differentiating between locked and unlocked portlets

Post-test Questionnaire

Note: Have users fill out this questionnaire on paper.

How easy or difficult was it for you to realize you could move sections of the portal?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy or difficult was it for you to move a section of the portal to a specific location?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy or difficult was it for you to distinguish between sections of the portal that could be moved and those that were locked in place?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

Post-test questions (ask these verbally after the user has filled out the questionnaire)

Note: Don't read the examples in parenthesis to users; they are there to provide context for you.

1. How easy or difficult was it for you to realize you could move different sections in your portal?

  • Did you notice a visual cue for picking up one of these sections? How helpful was it to you?

2. How easy or difficult was it for you to move a section in your portal from one location to a new location?

  • Did you notice a visual cue for dropping a section? How helpful was it to you? (position, valid/invalid targets)

3. Red Bar Visual Cue:

  • How did you know where the section you were moving would land?
  • Did you notice a red bar? What do you think it is for?
  • Was there anything confusing about it? If so, what?
  • (If confusing) Are there any changes you would suggest to make it less confusing?

4. Did you have trouble moving any sections of the portal?

  • Was there a visual cue for placing a section? How helpful was it to you?

5. How easy or difficult was it for you to distinguish between sections of the portal that could be moved and those that were locked in place?

  • Did you see a visual cue that helped you determine whether a section could be picked up or not? How helpful was it to you?