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Reference: User Testing Protocol

Supporting Materials:

1. Greeting script

User Testing Greeting Script

Hi [user's name]. I'm [your name(s)] with the [project name]. The [project name] is [project description]. Today we are looking for ways to improve the user experience of [name of item being tested ]. This is a test of the component; we are not testing you. If you find something difficult to use, chances are that others will as well, so your feedback helps everyone. This test of the component is simply a means of evaluating the component's design and to discover any issues we need to address.

If you feel uncomfortable you can stop at any time during the study.

Please speak all your thoughts aloud as you go through the tasks. This helps us better understand why you are making certain choices. The study will take about [XX] minutes. We will answer any questions you have at the end of the study.

First we'll need you to sign this Consent Form. [If doing video or audio recording you will want to mention this ]. Information gathered today will only be used for research purposes, and will be kept secure. Published results of this study will be compiled with other participants and any specific references to participants will be done anonymously. Your privacy is our priority.

Do you have any questions?

Let's get started!

2. User Testing Demographic Questionnaire

3. Scenarios

Scenario 1 - Capture Images

You are a collector of rare and valuable stamps. You will be auctioning 5 stamps for charity and you would like to take pictures of them to make a catalog. You heard about the "Image Capture System" and would like to use it to accomplish this.

Tasks

  • Task 1 Take pictures of 5 stamps and save your work.
  • Task 2 Rearrange the order of the pictures into chronological order.
  • Task 3 You left out a stamp from 1952. Add that stamp and determine if the picture quality is good.
  • Task 4 The picture for the 1952 stamp is blurry. Replace it with a new picture.
  • Task 5 Save your work as a redistributable file.

Notes for Test Coordinator

Offering help during the test

Don't offer help; let the user attempt to perform the task themselves. If they ask for help reply with:

  • "What do you think you/that would do?"
  • "What do you think that means?"
  • "What do you think should happen?"

You want to observe whether the user has trouble:

  • Identifying how to begin capturing images
  • Understanding the different capture buttons
  • Navigating images using keyboard
  • Changing the order of images
  • Deleting, recapturing, or inserting images

5. Post-test questions (ask these verbally)

  1. Was it obvious how to begin your tasks?
  2. Was it clear how to insert images into the program?
  3. Did you understand the differences between "Capture", "Insert After" and "Recapture"?
  4. Was there anything the program did that was unexpected?