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Comment: Migrated to Confluence 4.0

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Stakeholder Disability: N/A
Platform: Kiosk
Interaction stage: Visit (beginning of)
Interaction time: short - medium (10-20mins)
Interaction goal: Planning, Playful, Social, Inspirational, Emotional
Interaction flow: non-linear / linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Interpreting, Improvising

Note:

*Interaction Goal: collection of interactions

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Stakeholder Disability: N/A
Platform: Kiosk
Platform Accessibility: Compatibility Accessible Application
Interaction stage: Visit
Interaction time: short - medium
Interaction goal: Planning, Social, Inspirational, Emotional
Interaction flow: non-linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Improvising

Context

A family of 4 (a father, mother, and 2 daughters), go to the Art Gallery on a Sunday for a spontaneous day trip.

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Stakeholder Disability: N/A
Platform: Kiosk
Platform Accessibility: Compatibility Accessible Application
Interaction stage: Visit
Interaction time: short - medium
Interaction goal: Planning, Social, Inspirational, Emotional, Playful
Interaction flow: linear, non-linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Interpreting, Improvising

Context

A docent is assigned to lead a family through the art gallery based on the family's interests and topic preferences.

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Stakeholder Disability: N/A
Platform: Kiosk
Platform Accessibility: Compatibility Accessible Application
Interaction stage: Visit
Interaction time: short - medium
Interaction goal: Planning, Educational
Interaction flow: linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Interpreting

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Stakeholder Disability: N/A
Platform: Kiosk
Platform Accessibility: Compatibility Accessible Application
Interaction stage: Visit
Interaction time: short - medium
Interaction goal: Planning, Educational
Interaction flow: linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Interpreting

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Stakeholder Disability: Cognitively Impaired
Platform: Kiosk
Platform Accessibility: Compatibility Accessible Application
Interaction stage: Visit
Interaction time: short - medium
Interaction goal: Planning, Educational
Interaction flow: linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Interpreting

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(Poria, Yaniv, Reichel, Arie and Brandt, Yael (2009) 'People with disabilities visit art museums: an exploratory study of obstacles and difficulties',Journal of Heritage Tourism,4:2,117 — 129)

Solution

Wiki MarkupLaura, Michael and Jenny, who are all Cognitively Impaired students, arrive at the local art museum with their 8th grade class. Cassie is their teaching assistant who has been tasked to lead them through the museum help them learn about the Renaissance. Cassie finds one of the museum staff to ask if they provide any activities geared towards the Cognitively Impaired. Tom, who has worked at the museum for a couple of years, guides Cassie to one of the kiosks. Tom asks Cassie what exactly she wants her 3 CI students to learn. She says she'd like them to learn about the Renaissance, but in a way that's helpful to their learning capabilities. She explains that it's difficult for them to retain information and that they are better to have a set activity to engage them rather than be lead through the museum without a task to focus on. With this in mind, Tom directs Cassie's attention to the kiosk's portal page and points out the button "Tours." Tom presses this button and the screen displays several different options; he presses one of the buttons labeled "Assisted Tours". Displayed are different options assisted tours for the \ [learning\] impaired and suggests a fairly popular game called "Can you find..." The game prints out as a booklet where players are asked to find different objects, artists, paintings while touring through the museum. This has helped many other people with disabilities learn through guided exploration.
Cassie thinks is helpful for her students but wonders if they can make this game specific to the Renaissance, as this is what the rest of the class is studying. Tom presses the "Can you find..." game button and the page displays different pre-made games based on existing tours. Tom presses the "Create a new game" button and the screen displays a search engine where the user is asked to type in a specific topic. An example is given to the right saying "Type in key words. Example: Modernism." Tom types in 'Renaissance' and the page displays a list of 20 items both of different artists and exhibits relevant to the search. To the left of each item is a check box where Tom selects 10 different items. At the bottom of the page is a button labeled "Create game" and Tom presses it. The screen then generates a booklet with 20 different 'Can you find...' questions related to the Renaissance. Also provided is a map answer key where each answer can be found within the museum (for Cassie's reference.) Cassie is thrilled with the results. Tom chooses the "Print Game" button and the kiosk prints out 4 copies of the game for Cassie and her students. Cassie thanks Tom for his help and goes back to Laura, Michael and Jenny to show them the game they're all going to play.

2.3 Education: Classroom visit planning

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Museum type: art museum
Stakeholder type: Educator/Teacher
Stakeholder group: small (2-3 people in the planning of trip)
Stakeholder language: English
Platform: Phone, Web, f2f, paper
Platform Accessibility: Directly accessible application
Interaction stage: Pre-visit
Interaction time: short - long (planning in stages, day by day)
Interaction goal: Planning
Interaction flow: non-linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions

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Stakeholder group: Small
Stakeholder language: English
Platform: Phone, Web, Paper 

Platform Accessibility: Directly accessible application

Interaction stage: Pre-visit
Interaction time: short - medium
Interaction goal: Planning, Research, Pragmatic/Functional, Educational
Interaction flow: Linear/Non-linear
Interactions: Looking at Content, Asking Questions, Recording Information

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Museum type: art museum
Stakeholder type: Student
Stakeholder group: Small
Stakeholder language: English
Platform: Web, paper 

Platform Accessibility: Directly accessible application

Interaction stage: Pre-visit
Interaction time: short - medium
Interaction goal: Planning, Pragmatic/Functional, Research, Educational
Interaction flow: non-linear
Interactions: Way Finding, Browsing, Looking at Content, Asking Questions, Sharing Knowledge

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Museum type: art museum
Stakeholder visitor: Family Visitors, Visitors with disabilities
Stakeholder age: Adult
Stakeholder group: Small Group
Stakeholder language: English
Stakeholder disability: mobility
Platform: Web
Platform Accessibility: Directly accessible application
Interaction stage: Pre-visit
Interaction time: short - medium
Interaction goal: Social, Pragmatic/Functional,
Interaction flow: non-linear
Interactions: Way Finding, Browsing

Context

If you have a disability, pre-visit planning becomes more important. People with disabilities visit museums: an exploratory study of obstacles and difficulties. See also Clayton's recent notes on museum experience for people w cognitive disabilities

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Museum type: art museum
Stakeholder visitor: Researchers/scholars/SMEs, Individual visitor, Visitors with disabilities
Stakeholder age: Adult
Stakeholder language: English
Stakeholder disability: mobility
Platform: Web
Platform Accessibility: Directly accessible application
Interaction stage: Post-visit
Interaction time: short - medium
Interaction goal: Social, Pragmatic/Functional,
Interaction flow: non-linear
Interactions: Commenting, Sharing Knowledge

Context

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