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  • "Handbook of Usability Testing" by Rubin J. and Chisnell, D.
  • "A Practical Guide to Usability Testing" by Dumas, J. and Redish, J.
  • "Don't Make Me Think" by Steve Krug
  • "Usability Engineering" by Jakob Nielsen

For more suggestions, check out the Society for Technical Communication's Usability & User Experience Group's Bookshelf

Online Resources

General Info

Usability Testing Techniques

Campus maps