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  1. Disconnect from the Vidyo meeting if you are connected.
  2. In your computer's settings, make sure you are using the correct speakers and microphone. Check to make sure the volume is correct, and your microphone works.
  3. Connect to the Vidyo meeting you are attempting to join.
  4. Test your speakers and microphone with the participants. If everything works, then you are done. If you are still having issues, proceed to the next step.
  5. Open the Microphone menu by selecting the little upward arrow above the microphonein the Vidyo toolbar. Choose the gear icon.
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  6. In the window that opens, choose "Same as System", save and then close the window.
  7. Open the Speaker menu by selecting the little upward arrow above the speaker icon in the Vidyo toolbar. Choose the gear icon.
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  8. In the window that opens, choose "Same as System", save and then close the window.
  9. Test your speakers and microphone with the participants. If everything works, then you are done.
  10. If you are still having issues, contact one of the participants using another method to try to resolve the issue.

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