|title||These guidelines are constantly under revision and refinementare preliminary guidelines, subject to additions, revisions, and refinements.|
The following are design guidelines for designing visitor-facing museum technologies and tools, synthesized from the collective wisdom of the museum professionals we've interacted with.
1. Technology shouldnisn't have the spotlight--technology should support and encourage the museum experience, not be the experience.
Having a hierarchical, structured content organization might make it easy for navigation, but allowing a bit of room for messiness can facilitate serendipity.
4. Visitors often don't know what they want to see.
This is especially true for visitors who are new to a particular museum. Browsing is more useful than searching for most visitors, and also allows museums to suggest activities and things to see at the museum (physically or virtually).
5. Visitors want to know what they can see, right there, right now.