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Areas being reviewed and considered:

POINTS OF INFORMATION COMMUNICATION
ACTIONS
AUDIO

One TV with audio on

wireless headsets
VIDEO8 TV screens captioned
PRINT

MICRO AND MACRO

• booth labels

address micro and macro print: eg. tickets vs wayfinding have different requirements

• wayfinding and booth signage (tickets, registration)

• drink tickets

• food and drink labels on self serve tables

—English and Braille? other modalities?

• lower level signage as well as high level signage for wayfinding and booth signage

• Braille. Other languages?


VOLUNTEERS

Inclusive customer service training


• scheduled for afternoon of opening night (Caren and Moisen).

volunteers have general customer services training in inclusion

therefore, focus on context-specific: personas scenarios

q&a

script to come



MOVEABLE STRUCTURES
ACTIONS
SEATING

• couches

• chairs

-Aisles need to provide at least 920mm of clear width, with a 1500mm space to turn a wheelchair around at key points in the facility. 

-Chairs need to be light and easy to re-position. 

-should be a mix of seating with arms (20%) and seating without arms (80%)

source: IG guide

TABLES

• long harvest tables

• hydraulic cruiser tables


STATIONS

• bars (with bartenders)

• ticket booths (with service)

• registration booths

• self serve food

• action food stations (making on the spot with a cook)



DIGITAL
WEBSITE (not directly in scope but worth recommending)

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