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The Fluid project typically uses the "fluid_standup" Vidyo room for meetings. To join a meeting in this room:

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  • an app (client) for your device (desktop, laptop, phone), or
  • a Vidyo browser plugin

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If you are using a recent version of Firefox, Chrome or Safari that support WebRTC, you will be joined to the meeting automatically without any extra software required.

You can also choose to run VidyoDesktop instead of using your browser (specially if you have a Vidyo account). To do so, visit https://conf.inclusivedesign.ca and download the installer for your operating system. Once VidyoDesktop is installed, try to join the meeting again by following the fluid_standup link.

Configuring Your Audio

Some times Vidyo incorrectly configures your audio settings - you may not be able to hear anyone, and / or nobody is able to hear you. To resolve this issue:

  1. Disconnect from the Vidyo meeting if you are connected.
  2. In your computer's settings, make sure you are using the correct speakers and microphone. Check to make sure the volume is correct, and your microphone works.
  3. Connect to the Vidyo meeting you are attempting to join.
  4. Test your speakers and microphone with the participants. If everything works, then you are done. If you are still having issues, proceed to the next step.
  5. Open the Microphone menu by selecting the little upward arrow above the microphonein the Vidyo toolbar. Choose the gear icon.
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  6. In the window that opens, choose "Same as System", save and then close the window.
  7. Open the Speaker menu by selecting the little upward arrow above the speaker icon in the Vidyo toolbar. Choose the gear icon.
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  8. In the window that opens, choose "Same as System", save and then close the window.
  9. Test your speakers and microphone with the participants. If everything works, then you are done.
  10. If you are still having issues, contact one of the participants using another method to try to resolve the issue.

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  • Your Vidyo account must be at the "Operator" level or above (the invitation to the Collaboration Room will simply fail silently if this is not the case)
  • Join the fluid_standup room
  • Invite the Collaboration Room to join the room
    • You (or someone else) will need to answer that invitation from the Collaboration Room, which will appear as an incoming call on the Crestron panel and iPad controls

 

 

Common End User Issues

  • Both the desktop and web plug-in Vidyo clients require a number of ports other than the HTTP/S ports (80 & 443) to be open to work. Port-blocking that commonly occurs on "public" wi-fi networks such as Eduroam may interfere with using Vidyo.
    • Enabling the VidyoProxy option in the client configuration should resolve this issue by routing all traffic through port 443, but it may degrade client performance (however, this is probably better than nothing if you otherwise can't connect...)