Michael has been at Ohio State since he graduated 16 years ago. He was a Zoology major and enjoys being involved with the Biology Department. His wife also works on campus so they try to have lunch together at least once a month.
His job is instructional support, which means doing anything profs need him to do to make their courses run smoothly. He does everything from managing equipment in the labs, including training faculty and students on the equipment to posting course material to course sites to entering student grades for faculty. With 28 faculty in the department he finds himself posting course content on a regular basis. Only half the faculty take advantage of the support he offers and of those less than a dozen ask for assistance on regular basis but they keep him pretty busy. One instructor never posts anything himself to his course site, and others just ask for help with something tricky like posting a large image file (that requires compression) or converting a ppt to a pdf.
Michael says his "job is pretty darn fun." It's pretty low stress and sometimes he gets to go on fun shopping trips like driving to Bodega Bay to get sea water for labs. He also meets interesting professors, and sees "neat stuff" like hummingbirds in wind tunnels, cockroaches, etc. He also likes that no 2 days are ever the same. You never know who will stop by to see him on a given day, especially since he shares his office with 2 colleagues.Many of the manuals have been used for years, so Michael. Eventually he'd like to get them all in the course sites so students don't have to "go out" to get them. He hears how students complain when instructors use their own website rather than the campus LMS since all their other classes are in the LMS and doesn't want to add to the problem. He's very conscientious, so a bad day is one when he's messed up (ordered something too late) and isn't able to get one of the instructors he supports something he needs.
He's pretty savvy with the computer but sees it as a means to end. It helps him stay organized and efficiently share material with students and faculty. He orders most of the lab equipment online these days. He also created a project site for the Bio Instructional Staff to share material like schedules and lab protocols amongst themselves. He even uses the campus LMS for a project site he shares with fellow "gamers."