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References:  Uploader Demo User Testing Protocol

Supporting Material:

Greeting script

Excerpt Include
Infusion13:User Testing Greeting ScriptInfusion13:
User Testing Greeting Script

User Testing Demographic Questionnaire

Scenarios

Student

unmigrated-wiki-markup
Panel

We're going to ask you to do a bit of role playing here.    For these tasks, we'd like you to imagine you are taking a Nutrition class this semester and your instructor has asked you to post pictures of your favorite fruit and vegetables from folders on your desktop to an online space we'll take you to in just a moment. \ [http://build.fluidproject.org:8080/sakai-imagegallery2-web/site/AddImages/\]

Instructor

We're going to ask you to do a bit of role playing here.    For these tasks, we'd like you to imagine you are teaching a Nutrition class this semester.     It is the beginning of the semester and you'd like to show students a variety of images of foods for a discussion of their nutritional value.    You'll be putting these images the image gallery webpage images from folders on your desktop onto the image gallery webpage we'll take you to in a moment. \ [http://build.fluidproject.org:8080/sakai-imagegallery2-web/site/AddImages/\]

Panel

Wiki Markup

Tasks

Task

Description

Task 1

Please choose an image of your favorite fruit from the "Fruit" folder on your desktop and put it on onto the image gallery web page.

Task 2

Now choose images of your of your 5 favorite vegetables from the "Vegetable" folder on your desktop and put them on onto the same image gallery web page. <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="111b2f9f-54d8-4d1e-b8ca-936de14c7ae7"><ac:plain-text-body><![CDATA[

Task 3

Now, please post put all the images of fruit in your from the "Fruit" folder on your desktoponto the image gallery web page.  [fluid:There should be an error for message saying that some of the files they had have already been uploaded , once the upload is complete and the errors appear ask themand asking if they should be replaced or if the action should be canceled (I'm guessing that's what happens...)]  What do would you do now? ]]></ac:plain-text-body></ac:structured-macro>

Task 4

***This is a placeholder for a task that gives the user an error message and thus the "retry" buttonan opportunity to cancel or retry.  We need to determine if we can complete development done to make this happen.  The retry isn't implemented yet.  You can see the retry in storyboards (http://wiki.fluidproject.org/display/fluid/Uploader+Storyboard+-+Upload+with+Error)

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Task 5

And your Task 5

Now put all the images from the "Misc." folder on the desktop onto the image gallery web page.  [fluid:As soon as they start the upload, tell them...]  Actually, that was not the folder you meant to upload from/not the images you meant to upload. What would you do to stop this particular task and move onto another?

Task 6

Your last task is to put the images for your top 3 picks of three herbs and meats into of your choice onto the image gallery toolweb page. [fluid:Want to see if they user the "add more" to select from multiple folders]

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fluid:Post-test

...

Questionnaire

Have the user fill this out on their own before asking them the post-test questions below.

Post-test questions

NOTE:  Ask these verbally after the user has filled out the post-test questionnaire.

  1. Did you notice you could upload several files at once? If so, how did you know that?
  2. Did you see any indication of the progress of your activity?
  3. What did you think of adding files from multiple folders? Was it easy to do?
  4. Could you tell how much longer the upload would take?  Was that important for you to know?
  5. Did you know when the file(s) had been uploaded successfully?  How?
  6. Did you encounter any error messages? Were they helpful in telling you what to do next?
  7. What did you like most about using this tool to upload files?
  8. What did you like least about it?
  9. Is there anything else you'd like to tell us about your experience getting putting images onto the image gallery page? Do you have any suggestions for how it could have worked better for you?

    Note
    titleFacilitation Tips
    • Ask the participant to think aloud.
    • Help the participant to speak freely
      • Distance yourself from the product.
      • Don't react.
      • Don't interrupt.
      • Don't draw attention to specific issues that you care about.
      • Don't ask leading questions.
      • Don't lead with your note-taking (meaning only taking notes when the participant does something interesting).
    • Don't help
    • Test the system, not the user
    • Capture themes, not every action
    • Thank your participants

    More details...