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On January 13, 2010, we visited the ROM with a blind user (herein referred to as U1) to discuss what blind users look for in a museum experience, particularly about kiosk accessibility. Some direct questions from us are indicated in purple.

- Re: ROM lobby kiosk/interactive:
  - Doesn't give an idea of what's on there or what it contains, from a blind user's POV; nothing to indicate its function
  - Nothing to indicate its use: no borders, buttons, or any tangible physical pieces to indicate where the kiosk elements are
  - This kiosk is "useless to me [U1]"
  - Ideally there would be physical buttons, and even then, U1 would need to "hunt and peck"
  - There needs to be a logic of where and how to begin
    - Buttons or some other tactile element would be U1's starting point
    - Audio instructions of "start here, do this" would be helpful
  - <span style="color: #993366">How would you know what buttons do what?</span>
    - U1 would look for one button that stood out alone, and start by pressing that one
    - That lone button would possibly sit above or below all the others
    - Tactile elements on the button itself (embossments), such as a dot on the button (as on many 'F' and 'J' keys on keyboards, or the number '5' on a keypad) would help to indicate significance

- Re: ROM totem pole kiosk
  - This kiosk served just one function: playing a video, which was activated by selecting a language
  - Similarily "totally useless"
  - Content has audio commentary; this is useful
  - Physically, the kiosk is much smaller than the lobby kiosk--easier to feel the borders
  - Straightforward use, few options, makes it easy
    - Could have made this kiosk very easily blind-user accessible by having a raised button to activate it
    - Placing the buttons along the border of the kiosk display would have been good

- Re: ROM Schad Gallery kiosk
  - This kiosk presented a multitude of videos, selectable via touch screen with a 4x5 grid of video thumbnails
  - How would we make this accessible?
    - Automated telephone system-like would be easy
    - Navigate through the videos with a numeric keypad
      - "For English, press 1. Pour le francais, appuillez sur le 2."
      - "For video on ____, press 1," etc.
    - Navigate through the videos via voice (again, a la automated telephone system)
    - Or, "For English, press the left switch", etc.
    - Audio instructions on how to navigate/use the system

- <span style="color: #993366">What do you think of the iPhone model of touchscreen accessibility?</span>
  - "Not my first choice. I prefer buttons."
  - "I'm not a techie."
  - "But[, in the end,] could I make it work? Probably."

- What do you expect at the museum? What kind of museum experience do you look for?

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