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Procedural/contextual help

  • Empty state orientation
  • Multi-step indicator
  • How do I...
    (FAQ, help oriented to workflows and tasks, not tools)
  • Help sensitive to
     - Where on screen I clicked
     - Where am I in process
     - Tasks, not tools
  • Wizard: how to set up your course

Messaging and status indication in workflow:

  • Validation
  • Error messages
  • Success messages
  • Progress meter
  • Notification of events elsewhere in system

Where is leaving tool/losing work an issue?

  • Wiki
  • Email
  • Announcements
  • Assignments
  • Poll
  • Schedule

Best practices:

  • Wizard first time?
  • Ability to go back
  • Good grouping/organization

Design patterns

  • Messages/warnings
  • No labels