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During the pandemic response and recovery, many health units are moving to virtual care. With this transition there is a risk that vulnerable individuals and communities will be excluded. This not only harms and poses risks for the excluded individuals but the community and country as a whole. Through a collaboration between the Inclusive Design Research Centre and the National Research Council, the project will a) co-design inclusive design guidelines for virtual care systems that address cognitive, age-related and cultural barriers, and b) co-design, develop and test openly licensed software components that enable interface personalization to meet currently unmet interface needs faced by individuals with cognitive, age-related and cultural barriers to participation. These will be integrated into an NRC virtual care platform as a model for the growing virtual care ecosystem.

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