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  • Uploader User Testing - Round 2 Protocol

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Reference: User Testing Protocol

Greeting script

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Scenarios

Student

What courses are you taking that require online submission of assignments?

You are about to submit this week's assignment for [course name]. You have just logged into Sakai to submit this week's lab report for [course name].

Instructor

What courses are you teaching currently? Do any of them require you to upload files on the course site, such as lecture notes, instructions for assignments, pictures, etc.?

You just realized that you need to upload this week's lecture slides and assignment instructions for [course name] to the course site, so you have logged into Sakai. You browse to the Psychology course site and find the Add files button.

Tasks

Task

Description

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="08f67074-8dc3-42fc-8139-2508e6e896fe"><ac:plain-text-body><![CDATA[

Task 1

Upload a word file from the [course name] folder on your desktop

]]></ac:plain-text-body></ac:structured-macro>

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="5f45b943-2365-461a-b807-6831613b6460"><ac:plain-text-body><![CDATA[

Task 2

Upload the 4 most recent files in [course name]

]]></ac:plain-text-body></ac:structured-macro>

Task 3

While the 4 files are being uploaded, you realized you didn't mean to upload two of them. What would you do?

Task 4

Could you show me how you would how you would add 3 more files?

Post-test Questions

  • Was it easy to figure out how to upload?
  • Did you notice the visual que that the files are being uploaded?
    • Were you able to realize which files are uploaded and which ones are not?
  • Was it easy to stop the upload and add or remove files?
    • Did you notice the pause button and remove buttons?
  • Was it easy to add more files to the queue?
    • Did you notice the Add more button?

*In between sessions, remember to remove what the previous user has uploaded, since there is only one test account available.

Notes for Test Coordinator

Offering help during the test

Try not to offer help too soon. Let the user attempt to move the image a few times.

  • If they ask for help reply with:
    • "What do you think you/that would do?"
    • "What do you think that means [if they ask about the icons (remove, checkmark, warning sign)]?"

You want to observe whether users are able to:

  • recognize that they can upload files
  • select multiple files from the OS file system
  • cancel or pause upload in progress
  • remove files

Post-test questionnaire

How easy or difficult was it for you to realize you could upload multiple files?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy or difficult was it for you to pause upload?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy or difficult was it for you to add more files to upload?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy or difficult was it for you to remove files from queue?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

How easy is it to see which files are uploaded and which files are not?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy
MORE ON USER TESTING PROTOCOL

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