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  • Uploader User Testing - Round 4 Protocol

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Supporting Material:

Greeting script

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User Testing Demographic Questionnaire

Scenarios

Student

We're going to ask you to do a bit of role playing here.  For the evaluation, you are taking a Nutrition class this semester and your instructor has asked you to post pictures of your favorite fruit and vegetables to an online space we'll take you to in just a moment.

Tasks

Task

Description

Task 1

Please choose an image of your favorite fruit from the fruit folder on your desktop and put them on the image gallery web page I've opened for you.

Task 2

Now choose images of your of your 5 favorite vegetables from the "Vegetable" folder on your desktop and put them on the same image gallery web page.

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Task 3

Now, please post all the images of fruit in your "Fruit" folder on your desktop.  [There should be an error for the files they had already uploaded, once the upload is complete and the errors appear ask them...]  What do you do now?

]]></ac:plain-text-body></ac:structured-macro>

Task 4

Your next task is to put a picture of ?????? in the image gallery.

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Task 5

And your last task is to put the images for your top 3 picks of herbs and meats into the image gallery tool. [Want to see if they user the "add more" to select from multiple folders]

]]></ac:plain-text-body></ac:structured-macro>

Instructor

For this task, assume you are an instructor for a Psychology 101 course site.

You just realized that you need to upload this week's lecture slides and assignment instructions for Psychology 101 to the course site.  Assume you are already in your course site for the following tasks.  You want to upload both lecture slides and assignment instructions to the file manager which is where you are.

Tasks

Task

Description

Task 1

Please post an image of your favorite fruit from your folder.

Task 2

Please upload the 4 most recent lecture files from the Psychology 101 folder on your desktop.

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Task 3

Now I'd like you to upload the rest of the lecture slides, 5 - 12.  [Let them hit upload  and then...] While the files are being uploaded, you realize you didn't mean to upload lecture slides 11 & 12. What do you do?

]]></ac:plain-text-body></ac:structured-macro>

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Task 4

[Before they hit done preferably, ask them] Now I'd like to upload 3 more of the assignments files.  Please show me how you would upload 3 more files?

]]></ac:plain-text-body></ac:structured-macro>

Notes for Test Coordinator

Offering help during the test

Don't offer help; let the user attempt to perform the task themselves. If they ask for help reply with:

  • "What do you think you/that would do?"
  • "What do you think that means (e.g. remove, checkmark, warning sign icons)?"

This test should discover:

  • Do the user realize they can upload multiple files?
  • Is the user successful at selecting and adding multiple files?
  • Can the user pause the upload?
  • Can the user remove unwanted files from the queue?
  • Can the user add additional files to upload?
  • Is it obvious to the users whether the files are successfully uploaded?

Post-test questionnaire

  • Have the user fill this out on their own before asking them the post-test questions below.

Post test questions (ask these verbally after the user has filled out the questionnaire)

  1. Is there anything else you'd like to tell me about your upload experience?
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