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  • Uploader User Testing - Round 4 Protocol

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References: User Testing Protocol

Supporting Material:

Greeting script

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User Testing Demographic Questionnaire



We're going to ask you to do a bit of role playing here.  For these tasks, we'd like you to imagine you are taking a Nutrition class this semester and your instructor has asked you to post pictures of your favorite fruit and vegetables to an online space we'll take you to in just a moment. []


We're going to ask you to do a bit of role playing here.  For these tasks, we'd like you to imagine you are teaching a Nutrition class this semester.   It is the beginning of the semester and you'd like to show students a variety of images of foods for a discussion of their nutritional value.  You'll be putting these images the image gallery webpage we'll take you to in a moment. []




Task 1

Please choose an image of your favorite fruit from the "Fruit" folder on your desktop and put it on the image gallery page.

Task 2

Now choose images of your 5 favorite vegetables from the "Vegetable" folder on your desktop and put them on the same image gallery web page.

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Task 3

Now, please post all the images of fruit in your "Fruit" folder on your desktop.  [There should be an error for the files they had already uploaded, once the upload is complete and the errors appear ask them...]  What would you do now?


Task 4

***This is a placeholder for a task that gives the user an error message and thus the "retry" button.  We need to determine if we can development done to make this happen.  The retry isn't implemented yet.  You can see the retry in storyboards (

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Task 5

Now put all files from the "Misc." folder on the desktop.  [As soon as they start the upload, tell them...]  Actually, that was not the folder you meant to upload, what would you do?


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Task 6

And your last task is to put the images for your top 3 picks of herbs and meats into the image gallery tool. [Want to see if they user the "add more" to select from multiple folders]


Post-test Questionnaire

Have the user fill this out on their own before asking them the post-test questions below.

Post-test questions

NOTE:  Ask these verbally after the user has filled out the post-test questionnaire.

  1. If you noticed you could upload multiple files at once, how did you know?
  2. Did you have any indication of the progress of you activity?
  3. What did you think of adding files from multiple folders?
  4. Could you tell how much longer the upload would take?  Did you care?
  5. Did you know when the file(s) were successfully uploaded?  How?
  6. If you encountered any error messages, were they helpful?
  7. What did you like most about uploading files?
  8. What did you like least about uploading files?
  9. Is there anything else you'd like to tell us about your experience getting images onto the image gallery page?

    Facilitation Tips

    • Ask the participant to think aloud.
    • Help the participant to speak freely
      • Distance yourself from the product.
      • Don't react.
      • Don't interrupt.
      • Don't draw attention to specific issues that you care about.
      • Don't ask leading questions.
      • Don't lead with your note-taking (meaning only taking notes when the participant does something interesting).
    • Don't help
    • Test the system, not the user
    • Capture themes, not every action
    • Thank your participants

    More details...

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