N.B.: We lost the audio/video data for participants 5 and 6 reality and task-based testing. The notes under those sections are brief because I've relied on the limited notes I took during moderation.

I. Reality testing

P refers to participant. M refers to moderator. Quotes are paraphrased, not verbatim. Side notes/observations in round brackets. Initial thoughts in square brackets.

II. Task-based testing

P refers to participant. M refers to moderator. Quotes are paraphrased, not verbatim. Side notes/observations in round brackets. Initial thoughts in square brackets.

III. Interview notes

Bullet numbers correspond to the interview question number.

  1. Easy? At the beginning, a little bit confusing---there were no instructions on how to use it. After a few minutes of using it though, was able to find information she was looking for.
  2. How long to understand?
  3. Problems? Didn't understand what 'object code' meant. Put in a few random numbers to try it out, and then understood that it meant getting more information about a picture. [trial & error] A little slow---thought it was her fault (not using it correctly somehow).
  4. Improvements? Make it faster. Give tips/instructions. Make it more clear how to use the application.
  5. Additional features? Make it like a [human] tour guide---as soon as you enter the museum, it starts to speak. Also teaches you how to use the device: what the object code means, where you should start, follow some timeline, etc. Liked videos. Would like enlarged pictures, then she wouldn't need to step so close to the item.
  6. Discoveries? Yes. Makes the museum tours more colourful. Can read things, watch videos. Not just the picture or the item---more information, more perspective, the other side. Absolutely helpful and useful.
  7. Museums & mobile? Definitely useful. Interesting. It's not just walking through the exhibitions; it like someone teaching you about something you don't know. But some visitors might not be patient enough to read all the words on display. It'd be more interesting if the device would talk to them like someone reading a book audibly.
  8. Best video? Curling stone video. The foot warmer video wasn't really video---it was just audio describing things. Would have liked to see more about it, like seeing how it works. The curling stone video had more information.
  9. N/A.
  10. Overall impression? Cool. Quite useful for young people (teenagers and above), because they're willing to try new things. If her mother were trying it, and failed at the beginning, would probably stop using it.
  11. Revisit when it's done? Yes, definitely. Hope every museum has it.