N.B.: This user has some bias as she had (limited) involvement with setting up the pilot, and knows the exhibition very well.

I. Reality testing

P refers to participant. M refers to moderator. Quotes are paraphrased, not verbatim. Side notes/observations in round brackets. Initial thoughts in square brackets.

II. Task-based testing

P refers to participant. M refers to moderator. Quotes are paraphrased, not verbatim. Side notes/observations in round brackets. Initial thoughts in square brackets.

III. Interview notes

Bullet numbers correspond to the interview question number.

  1. Easy? Too bad that the object code entry was not in the digital exhibition environment--had to exit that to enter the codes. Would have felt more like a guided visit if once at the 'Simply Montreal' page, could have kept that open while looking through the exhibition. Instead of hide-and-seek to find things, would have been nice to have an index of things what was offered. No idea how much one should be using the device--having an index can indicate how much mobile content there is for the exhibition. Sometimes text was small and hard to read. Performance problems.
  2. How long to understand? Fairly quick. Understood object code and My Collection well, but not Exhibitions.
  3. Problems? Small text, long load times. Link between "pod" and exhibition is feels disjointed--should be entering the code in the exhibition. "Pod" space is like the exhibition space. Once a visitor has entered the 'Simply Montreal' virtual space (the detail page), that's where you should get detailed information--that's the context. It seems odd that you have to go back to the home page and into object code entry.
  4. Improvements? Video clips that presented a static image were not interesting. When there are related artifacts, visitor should understand that it's not something you should go hunting for (because it's not in the space). What makes the tool interesting is that what you're getting is a bonus---P doesn't know when what's being displayed is a bonus or not.
  5. Additional features? Having more video. Different views of objects. Restoration before-and-after images of objects. Showing what's hidden about the object (e.g., underneath the object, inside of a coat), showing a whole side of an object that you can only see virtually. Showing how the object was used. Spent a lot of time looking at the device, and not the exhibition itself, maybe too eager to find flashy things on the device. Device didn't entice P to look at the space, except for the object that it was directly referring to (e.g., "Hey, if you liked this, you should look at the object to the left.").
  6. Discoveries? Yes, but not patient enough to read all of the text. Would be nice to have the text narrated, because P is a lazy text reader. But also would be nice to have captioned video---not sure the average person would be able to hear the video at the device's maximum volume (w/out headphones).
  7. Museums & mobile? Some reservations. Would be more inclined to look at content before and after visit, taking time to browse through it. Device you can take home, always have it with you. But the exhibition is something you can only experience when you're there. Would like exhibition/device to tease the visitor to look at it more at home afterward.
  8. Best video? Curling stone video, because it showed context, how it was being used, who would use it, where you'd play it, etc. The hockey cup second best, because it zoomed in.
  9. N/A.
  10. Overall impression? Not there yet. Still too complicated. Maybe it's P not being comfortable with it yet. And device is taking too much time out of experiencing the exhibition.
  11. Revisit when it's done? Yes, for sure.