Instructional notes are in italics and preceded with the (info) icon. Remove instructional notes and this note before publishing.

Reference: User Testing Protocol

Supporting Materials:

Greeting script

(info) This references a standard greeting script, which should be suitable for most component user testing. Remove this note before publishing.

User Testing Demographic Questionnaire

Scenarios

Persona/Role

(info) Write out the scenario for each unique persona or role. This should be in a script format that can be read to the user during the test. Remove this note before publishing.

Scenario script.

Tasks

(info) Write out the tasks for each unique persona or role. This should be in a script format that can be read to the user during the test. Remove this note before publishing.

  1. Task 1
  2. Task 2
    ...

Notes for Test Coordinator

(info) Record specific notes for the test. This may refer to offering help, what to watch for, or other notable points during the test. Example below, which can be removed before publishing if necessary. Remove this note before publishing.

Offering help during the test

Don't offer help; let the user attempt to perform the task themselves. If they ask for help reply with:

You want to observe whether the user has trouble:

Post-test Questionnaire

(info) Link to and/or document the the post-test questionnaire below if one is to be used. Remove this note before publishing.

How easy or difficult was it for you to ...?

  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy

Post-test questions (ask these verbally after the user has filled out the questionnaire)

(info) Document post-test questions that are to be asked. Potential examples are listed below. Remove this note before publishing.

  1. How easy or difficult was it for you to...?
  2. Did you notice a visual cue for...?
  3. How did you know to...?
  4. Was there anything confusing about...?